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Contact Us
DELIVERY
1. How long will it take to receive the ordered products?
The average delivery time is 8-10 days. For customised Jersey the average delivery time is 15 days.
2. How do I return an item?
Product(s) can be returned/Exchange within 15 days from the date of delivery. In case of any discrepancy, kindly contact our customer care along with the Order number(s).
If you think, you have received a wrong product or in a bad condition please email us mentioning your Order ID/No. along with the product images. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.
We can align the reverse pickup for one time from our logistic partner. In case the reverse pickup gets cancelled, then the product will not be returned/Exchanged.
CONTACT US
E-mail us at info@alcissports.com
Contact us: +91 9560600637 (9:30 am to 7:00pm, Monday to Saturday)
Following products shall not be eligible for return:
- Any product that is returned without all original packaging and all other items originally included with the product and tag at the time of delivery.
- Any item that has been worn or washed.
- Mask is not eligible for return.
- Product is perfumed or without original Tags.
- We may ask you to share images of the product, tag intact and packaging to facilitate the return process during the sales.