RRF REFUND POLICY
Royal Rajasthan Foundation (RRF) is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. RRF expects that all donors will exercise due care and diligence while making donations. However, RRF also recognises that a donation may be made erroneously and accordingly the donor may request for a refund of the donation. The Donor may make a request for refund of the donation only in case of online donations, i.e. donations made through online and digital modes of payment, being made erroneously or due to issues faced on account of any technical failure. There will be no refund provided in case of donation being made through cheque / demand draft or any other means except for the methods specified above.
RRF will examine each request for refund of donation received and may also seek further information / documents. The donor undertakes to co-operate with RRF in the event any further information / documents are required by RRF in this regard. RRF hereby represents that no request for refund will be accepted in case a tax exemption certificate has been issued to the donor.
Notwithstanding anything contained herein, RRF shall not, at any point of time, be obligated to make refunds and may, in its sole and exclusive discretion, decline any requests for refund of donations.
If you would like your donation to RRF to be refunded, you must request RRF in writing or by email for a refund and your request must reach RRF within 7(seven) working days from the date on which you made the donation i.e. the date on which you made the donation online.
The written request stating reason for requesting refund must be sent to the address stated below/ emailed to firstname.lastname@example.org and must contain all the following details pertaining to the donation:
Once the request for refund is accepted, it will be settled within 7 working days of such acceptance being conveyed to the donor. Any dispute related to refund would be dealt with by RRF and all decisions of RRF in this regard will be final and binding on the donor.
Royal Rajasthan Foundation
103-104, Fulcrum B Wing,
Hiranandani Business Park, Andheri East,
RRF, at its sole and exclusive discretion, reserves the right to add, modify, delete or otherwise change the terms and conditions governing the refund policy at any time as determined appropriate by RRF, without the prior notification to the donor.